Call Us: 888-407-6553
FAX: 888-734-0615
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Harbortouch South Agent Office
Total Merchant Services South
Capital Bankcard Beaumont
pcAmerica SouthEast Texas
Privacy/Terms of Use
Equipment we sell
We are a reseller of Verifone, Hypercom, Nurit, Ingenico, Magtek, Authorize.net. Every machine we sell is backed by our 7 day return policy and is covered by the manufacturers warranty. We allow unopened returns for refund within seven days of receipt with a restocking fee of $25 or 15% (whichever is greater.) All of our equipment is the most recent versions of each terminal available, unless otherwise stated. All equipment complies with all current regulations, and we do not sell outdated or illegal equipment.
There is no service obligation for buying credit card processing equipment from us.
We do not sell locked or restricted equipment so you can take a terminal you purchase from us to any provider that supports it.
We do represent multiple merchant services, and have a low price guarantee. New customers may take advantage of our FREE terminal placement program when they sign up with us. Get started today.
Brand New Equipment
All processing equipment is new unless specifically marked as refurbished.
Refurbished Equipment
Refurbished equipment is used equipment that has been re-manufactured to meet its original specifications. There is no difference in appearance or operation between new and refurbished equipment. All refurbished equipment is still covered under our 7 day return policy and retains the manufacturers warranty from the date of purchase.
Equipment reselling
We do not have an official reselling program, and we currently do not offer volume discounts, but we welcome purchases from other service providers and outside sales agents.
Shipping policy:
Our equipment is shipped via best method. All orders are shipped ground service or 2nd day depending on location unless expedited shipping is selected, which can be purchased for an additional fee. We ship orders Monday through Friday, and most orders are shipped within three business days of purchasing.
Shipping time-frame and guarantee
Please note that we cannot guarantee delivery on any particular day or time. We get 99% of orders shipped within three business days, but we have no control over delivery after the package is in the carrier's hands. We cannot guarantee a certain delivery date or time as UPS and other carriers cannot guarantee us. Inclement weather and unforeseeable circumstances can cause shipping delays. If you need a package urgently, please take these factors into account when choosing your shipping method. However, most orders are received within five business days.
Please call us at 888-407-6553 or email us at jamesrowe@freedomusamerchantservices.com if you have any questions involving our shipping rates or policy.
Prices are calculated set at a fixed rate regardless of the weight, shipping method and/or zip code that your order will be delivered to within the continental United States. We currently ship all items 2nd Day or Ground unless Overnight Shipping is ordered at an additional fee.
Refund and return policy
If you need to return equipment due to failure or manufacturers defects, please see manufacturer warranty.
Returns must be made within 7 days of the receipt date of your purchase. If you return a product to us, we will refund your purchase price minus any applicable restocking fees. Non-defective returns are subject to a $25 or 15% (whichever is greater) restocking fee, as we can no longer sell the equipment as new. We will not accept returns on obviously used equipment. You are responsible for the cost of return shipping and handling unless an error was made on our part. All returns must include a Return Merchandise Authorization Number (RMA#). Packages without a RMA# will not be accepted. The RMA# enables us to coordinate your return with the receiving, technical and customer service departments to get the fastest response to your needs. RMA# requests are made via email at jamesrowe@freedomusamerchantservices.com. Returned items must be in original packaging, in as-new condition with the original packing slip, all warranty cards, manuals and accessories. No refunds or exchanges will be made without the original packaging and accessories. We will process your return as quickly as possible, but please allow up to 30 business days for your return to be processed and your card to be credited once your return has arrived. Returns are normally completed much faster than this, but we must verify each unit for completeness and validate its condition before we issue a credit.
Defective Equipment
If your equipment does not operate as designed, you will need to contact the equipment manufacturer for all warranty claims. We will be happy to provide you with manufacturer contact information if you should need it.
Software refund and return policy
We do not accept software returns.
Fraudulent orders and attempts
For all orders attempted or placed through our company we log the IP as well as any and all information submitted to us electronically. We will attempt to investigate and prosecute any order that is deemed fraudulent, and we will report all fraudulent attempts, whether successful or not to the FBI, Secret Service, and other known fraud investigating agencies. We do not tolerate Credit Card Fraud.
Privacy policy
This privacy policy is for Freedom USA Merchant Services
Generally you can browse through our website without giving us any information about yourself. We do not collect personally identifying information about any individual site users, except when knowingly provided by such individual.
For example, we collect information to process orders on the site or to qualify the customer for a Merchant Account. This information is used for delivery of such merchandise or services which may involve affiliated 3rd party organizations, shipping and fulfillment companies, banks, and financial institutions. This information is not used by these organizations for marketing or other purposes not related to the delivery of services or merchandise. Information that we collect is not sold or shared with any other organization.
We do log your IP address (the Internet address of your computer) to give us an idea of which part of our website you visit and how long you spend there, but we do not link your IP address to any personal information. Like many commercial websites, we use a standard technology called a "cookie" to collect information about how you use our website, and to track any products that you purchase.
We do not collect or harvest the E-Mail addresses of people who E-Mail us directly. We only use them to respond to your queries, and we will never share your email address or information with any third party agency.
Information we collect is stored securely to prevent data loss by electronic hacking. We do not store any credit card numbers or financially sensitive information.
For any questions concerning our return, refund, shipping, or privacy policies, please contact us by:
email at: jamesrowe@freedomusamerchantservices.com
telephone at: 888-407-6553
or by mail at:
Freedom USA Merchant Services
4775 Old Evadale Rd
Silsbee, Texas 77656
Phone: 888-407-6553
Mistakes disclaimer
Our website is updated daily and we are humans, not some mega corporation running this thing. We try hard to ensure all information and prices on our website are 100% accurate and up-to-date, but sometimes mistakes do happen. In the event of an error, we reserve the right to cancel, void, refund, and/or credit a purchaser as necessary. We will always inform the purchaser of any such situation before any action is taken.
Questions or Info?
Harbortouch is a registered ISO/MSP of First National Bank of Omaha,
Dodge St., Omaha, NE - Member FDIC
Total Merchant Services (TMS) is a registered ISO/MSP of HSBC Bank USA, National Association, Buffalo, NY
Capitalbankcard.com is a registered ISO/MSP of the following banks: US Bank-Minneapolis MN, HSBC Bank USA,
National Association Buffalo, NY, and Wells Fargo Bank, N.A., Walnut Creek, CA. American Express and Discover require separate approval.
